Maturity model · 3 dimensions

EX Listening Maturity.

The EX Listening Maturity model assesses an employee experience listening programme across three dimensions: Technology (the platforms and integrations that capture and connect signals), Culture (whether the organisation treats listening as something it does with people, not to them), and Capability (the skills and processes that turn signals into action). Each dimension sits on a five-stage ladder — Ad Hoc, Forming, Emerging, Scaling, Embedding — assessed through a structured stakeholder survey. It answers a different question from an engagement survey: not "what did people say?" but "is this organisation built to listen, understand, and act — repeatedly?"

3 dimensions1 methods

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What the EX Listening Maturity model measures

Technology: The sophistication and integration of listening technology and platforms — from no dedicated tools through to integrated, multi-channel, predictive listening architecture.
Culture: The organizational culture and behaviors around employee listening — from skepticism and HR-only ownership through to universal agency and candid feedback as the norm.
Capability: The organizational expertise and skills to design, deliver, analyze, and act on employee listening — from vendor-reliant basics through to enterprise-level predictive analytics and CoE governance.

How it's assessed

Assessment Survey — Standard survey-based assessment using the existing scoring engine.