- Listening Strategy & Governance
- How well-defined and integrated is the organization's approach to employee listening? Covers strategic alignment, executive sponsorship, and governance structures.
- Listening Channels & Methods
- The breadth and sophistication of mechanisms used to capture employee voice -- surveys, pulses, lifecycle events, passive listening, focus groups, etc.
- Data & Analytics
- The sophistication of data collection, analysis, and insights generation from employee listening data. Includes data quality, integration, and analytical methods.
- Action Planning & Accountability
- How effectively the organization translates listening insights into concrete actions, tracks follow-through, and holds leaders accountable for acting on employee feedback.
- Communication & Transparency
- How openly and effectively the organization communicates about the listening program, shares results, and builds trust through transparency about what is being done with employee feedback.
- Technology & Platform
- The tools, platforms, and technological infrastructure supporting the employee listening program, including survey platforms, analytics tools, and integration with HR systems.
- Employee Experience Integration
- How well the listening program is connected to the broader employee experience strategy, including moments that matter, employee journey mapping, and cross-functional EX initiatives.
- Manager Enablement
- How well managers are equipped, trained, and supported to act on employee listening insights at the team level, including access to data, training, and tools.